Virtual Consultation Policies

Booking & Payment

Our comprehensive virtual skin consultation is a highly personalized and in-depth analysis designed to provide expert guidance on achieving optimal skin health. All virtual consultations must be scheduled in advance and require full payment at the time of booking.

• After booking, you will receive a confirmation email with appointment details and a secure link.


Cancellation & No-Show Policy

• Cancellations must be made at least 24 hours before the scheduled appointment to receive a refund or reschedule without penalty.

Cancellations made within 24 hours are non-refundable.

No-shows will be charged a $30 no-show fee. If you do not join within 10 minutes of the scheduled start time, the session will be forfeited, and a new consultation must be booked.


Late Policy

• If you are running late, please notify us immediately. Your consultation time may be shortened to accommodate other clients.


Technical Requirements

• Virtual consultations are conducted via [Zoom/Google Meet/Your Chosen Platform]. Ensure a stable internet connection, a working camera, and a microphone.

• Log in a few minutes before your session to test your setup.

• If technical difficulties occur on our end, we will reschedule at no charge.


What to Expect During Your Consultation


Step 1: Pre-Consultation Intake & Skin Analysis Submission


Prior to your appointment, you will complete a detailed intake form providing insight into:

• Your current skincare regimen, including product ingredients and frequency of use

• Your primary dermatological concerns, such as hyperpigmentation, acne, sensitivity, or premature aging

• Your medical history, including allergies, sensitivities, or medications that may impact skin health

• Lifestyle factors such as diet, hydration, stress levels, sleep patterns, and environmental exposure


Additionally, high-resolution, makeup-free images of your skin in natural lighting from multiple angles will be required for precise assessment.


Step 2: In-Depth Skin Evaluation & Diagnostic Discussion


During your virtual consultation, we will conduct a meticulous skin assessment by reviewing your intake form and photos, discussing:

• Intrinsic and extrinsic factors influencing your skin’s current state

• Skincare habits or product misuse that may be exacerbating concerns

• Effective strategies to restore and maintain skin barrier integrity

• How to properly identify and select products tailored to your unique skin physiology


This diagnostic process ensures that we address root causes rather than merely treating symptoms, laying the foundation for long-term skin transformation.


Step 3: Personalized Skincare Protocol & Product Recommendations


Following the assessment, a customized skincare protocol will be meticulously curated, incorporating:

• Professional- grade skincare recommendations suited to your skin type and concerns

• A comprehensive, step-by-step regimen with detailed application instructions

• Specific ingredient recommendations targeting concerns such as collagen depletion, oxidative stress, or chronic inflammation

• A refined morning and evening routine, strategically structured for optimal absorption and performance



Step 4: Lifestyle Modifications & Internal Skin Optimization

Because true skin health extends beyond topical treatments, evidence-based lifestyle modifications will be included, such as:

• Nutritional guidance to enhance cellular regeneration and support skin barrier function

• Supplementation recommendations for boosting collagen synthesis, hydration, and inflammation control

• Stress-management techniques to mitigate cortisol-induced skin concerns such as breakouts or sensitivity

• Environmental and lifestyle adjustments to minimize exposure to irritants and pollutants that accelerate aging

This holistic approach ensures that we support your skin both externally and internally, leading to visible, long-lasting improvements.


Step 5: Post-Consultation Support & Continued Guidance

Upon conclusion of your consultation, you will receive a detailed summary of your personalized skincare plan, including:

• A written outline of your customized regimen

• Direct links to recommended products

• A step-by-step guide for implementation

• Additional resources on skincare maintenance and longevity

For continued support and progress tracking, you will have the option to schedule a follow-up session for ongoing refinement and adjustments.

Virtual Consultation FAQ

How long does the consultation last?

Each session is approximately 30-45 minutes, depending on your specific concerns and needs.

What happens if I miss my consultation?

If you do not show up within 10 minutes of your appointment, it will be considered a no-show, and a $30 fee will be charged. You will need to book a new session.

Can I reschedule my consultation?

Yes, you can reschedule at least 24 hours in advance without penalty.

Will I receive a written skincare plan?

Absolutely! You will receive a customized skincare protocol with product recommendations, a morning/evening regimen, and additional resources.

Can I ask follow-up questions after my consultation?

Yes! You will have 48 hours to email any follow-up questions. If further guidance is needed, a follow-up session can be booked.

 Do you offer refunds?

Consultation fees are non-refundable unless canceled at least 24 hours before your scheduled appointment.

What if I have additional questions or concerns?

If you have any questions or need further assistance, please visit the Contact page on our website and submit an inquiry. We will respond as soon as possible.

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